Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings (NASDAQ:TTEC) announced that its founder, Chairman and CEO Kenneth Tuchman has withdrawn his previously announced non-binding proposal to take the company private. The proposal, initially made on September 27, 2024, aimed to acquire all outstanding shares not already owned by Tuchman and his controlled affiliates.

The Board of Directors expressed confidence in TTEC's future as a public company under Tuchman's leadership. The company, which specializes in AI-enabled customer experience solutions, will release its Q2 2025 earnings results on August 7, 2025, after market close, followed by a webcast and conference call on August 8.

TTEC Holdings (NASDAQ:TTEC), a global leader in AI-enabled customer experience solutions, has scheduled its second quarter 2025 earnings release for Thursday, August 7, 2025, after market close. The company will host a live webcast and conference call on Friday, August 8, 2025, at 8:30 a.m. ET.

Investors can access the webcast through the "Investors Relations" section of TTEC's website. A replay will be available for those unable to attend the live event.

Percepta, a joint venture between TTEC Holdings (NASDAQ: TTEC) and Ford, is celebrating its 25th anniversary of providing customer experience (CX) solutions in the automotive industry. Operating in 13 countries and 60 markets, Percepta delivers comprehensive customer engagement services across multiple channels.

The company unveiled a new website and continues to expand its services including customer care, technical support, CX optimization, and revenue generation. Leveraging TTEC's digital infrastructure, Percepta combines AI-driven personalization with expert agent training to deliver millions of customer interactions annually.

TTEC Holdings (NASDAQ: TTEC) has expanded its strategic partnership with Zendesk to enhance AI-driven customer experience solutions. The expanded collaboration builds on existing relationships where hundreds of TTEC enterprise clients already use Zendesk solutions. As a full-stack delivery partner, TTEC will integrate Amazon Connect capabilities with Zendesk implementations, leverage AI and workflow capabilities for automation and operational efficiency, and develop industry-specific solutions for healthcare, banking, financial services, and public sector. The partnership aims to unify voice and customer data for seamless omnichannel experiences, following Zendesk's acquisition of Local Measure (now Zendesk for Contact Center). This collaboration positions TTEC as a key launch partner in delivering comprehensive digital transformation capabilities.

TTEC Holdings (NASDAQ:TTEC) reported its Q1 2025 financial results with revenue of $534.2 million, down 7.4% year-over-year. The company posted net income of $3.2 million (0.6% of revenue) and Adjusted EBITDA of $56.4 million (10.6% of revenue). TTEC Digital segment revenue was $108.0 million (-3.6% YoY) while TTEC Engage revenue reached $426.2 million (-8.3% YoY). Despite revenue decline, operational metrics improved with increased margins. The company maintains its full-year 2025 guidance with expected revenue between $2,014M-$2,064M and Non-GAAP earnings per share of $0.95-$1.20. Management noted client caution due to economic uncertainty and trade policy challenges but highlighted success in signing new enterprise clients and improving operational performance.

TTEC Holdings (NASDAQ: TTEC) announced the expansion of its India operations with a new customer experience center in Mohali, creating 400 new jobs to support a major U.S.-based healthcare organization. The facility will leverage AI-enabled technology including TTEC Perform, TTEC Let Me Know, and TTEC Clarity to deliver enhanced customer service experiences.

The company selected Mohali for its English-proficient talent pool and cultural alignment. Initially operating from C-205, Phase 8B, the center will relocate to Quark City in August. This expansion follows TTEC's growth in India, where it operates across Mumbai, Hyderabad, Ahmedabad, and Chennai with approximately 3,500 employees. In 2024, TTEC added 800 positions across its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.

TTEC Holdings (NASDAQ:TTEC), a global CX technology and services provider specializing in AI-enabled customer experience solutions, has scheduled its first quarter 2025 earnings release and investor conference call. The company will announce its financial results after market close on Thursday, May 8, 2025, followed by a live webcast and conference call at 8:30 a.m. ET on Friday, May 9, 2025.

Investors can access the live webcast through the 'Investors Relations' section of TTEC's website at www.ttec.com. A replay of the webcast will be available for those unable to attend the live event.

TTEC Holdings (NASDAQ: TTEC) has secured five 2025 Stevie® Awards for Sales and Customer Service, showcasing excellence in AI-powered customer experience solutions. The company earned two Gold, one Silver, and two Bronze awards.

The Gold awards recognized TTEC Perform's real-time coaching program, which increased sales conversions by 10% and reduced handle time by 6% for an insurance client, and their AI-Powered Service to Sales solution, which achieved a 27% revenue lift for a telecom client. The Silver award acknowledged healthcare CX improvements, reducing error rates to 0.03%. Bronze awards were granted for AI-enhanced quality insights, uncovering $3.2M in revenue potential, and Addi AI's real-time voice translation, reducing interpreter costs by up to 80%.

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been awarded the 2024 CX Evolution Partner of the Year by Genesys, marking their 15th Partner of the Year recognition. The award acknowledges TTEC Digital's excellence in helping customers migrate to cloud services and modernize contact center operations.

As a Genesys Platinum Partner with a 25-year partnership history, TTEC Digital maintains over 300 dedicated Genesys client service employees and holds more than 400 Genesys certifications. The company specializes in providing AI-enabled solutions including CRM, contact center modernization, workforce enablement, and data analytics.

This recognition follows their 2023 Ascend North America Partner of the Year award from Genesys, reinforcing their position as a trusted advisor in CX transformation and digital innovation.